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  1. Vaultie
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Account

Account related questions.

Vaultie account

  • I need to send more documents. How do I increase my limits?
  • How do I subscribe for a paid plan?
  • How do I cancel my subscription?
  • I downgraded my plan. When does the change apply to my account?
  • What is the difference between free and paid account?
  • How do I signup for a Vaultie account?
See all 9 articles

Document folios

  • Where can I access executed documents?
  • How do I collect KYC information remotely?
  • I don’t need to sign. Can I remove myself from the list of signatories?
  • Do my signatories need to open an account?
  • How do I send out documents for signature?
  • Why do I need to enter my password to sing or send the folio?
See all 11 articles

Identity verification

  • I am having trouble continuing ID verification on my phone. What should I do?
  • Why do I need to verify my identity?
  • Can I email my ID to the team at Vaultie for manual verification?
  • What kind of ID can I use for verification?
  • What gets checked on my ID?

Security

  • I forgot my password. How do I change it?
  • Security at Vaultie
  • What is my account backup phrase?
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